Statutory Notice • To Be Reviewed by a Lawyer
This document is a formal draft drafted to satisfy Indian consumer protection laws including the Consumer Protection (E-Commerce) Rules, 2020, the Indian Contract Act, 1872, and RBI guidelines for online merchant chargebacks and refunds. This policy must be finalized with a licensed Indian legal advocate.
Refund & Cancellation Policy
At SpotEnroll, we strive to deliver measurable educational quality and practical career outcomes. This policy outlines our refund terms, cooling-off timelines, and chargeback procedures.
1Cohort Batch Enrolment & Seat Capacity Rules
SpotEnroll runs intensive, live-interactive cohort batches with restricted seat capacities (typically 25 to 50 students per cohort) to maintain faculty-to-student attention and individual project grading. Because each reserved seat prevents another applicant from joining, cancellation requests are governed by the strict milestone windows below.
2Standard Refund Windows
Eligible if cancellation is requested at least seven (7) calendar days prior to the published batch commencement date, OR within 48 hours of initial payment provided that less than 10% of online modules have been accessed and no live mentorship sessions have been attended.
If an emergency, professional relocation, or health circumstance arises within the first 7 days of cohort launch, students may request a one-time complimentary batch transfer to any future cohort scheduled within the subsequent 90 days, in lieu of refund.
No refunds will be granted after seven (7) calendar days post-batch kickoff, once more than 20% of recorded or live curriculum has been completed, or once a candidate has attempted the proctored assessment examination.
3Assessment Exam & Laboratory Fees (INR Breakdown)
The mandatory ₹1,250 (+ 18% GST = ₹1,475 incl. GST) proctored assessment examination and capstone evaluation fee covers encrypted credentialing platform licenses, automated AI interview runtime compute, and faculty portfolio grading. If a student initiates an approved course refund after attempting their capstone proctored test, this exam licensing fee is strictly non-refundable and will be deducted from the total refund amount.
4Razorpay Payment Gateway & Refund Processing TAT
All approved refunds are processed electronically through our RBI-authorized payment partner Razorpay Software Private Limited directly to the original payment source:
1. Method of Refund: Reversals are credited back via UPI (Google Pay, PhonePe, Paytm, BHIM VPA), original RuPay/Visa/Mastercard Debit/Credit Card, or NetBanking bank account. We do not issue cash refunds or paper cheques under any circumstances.
2. Bank Clearing TAT (Turnaround Time): While SpotEnroll authorizes the refund within two (2) business days of approval, the Indian banking network (NPCI for UPI, card clearing networks, and your issuing bank) typically takes 5 to 7 working days to reflect the credit in your account statement.
3. GST Credit Notes: Under Section 34 of the Central Goods and Services Tax (CGST) Act, 2017, SpotEnroll Sales and services Private Limited will issue a formal GST Credit Note for the refunded tax component (Services Accounting Code / SAC 9992) and transmit it to your registered email.
5How to Submit a Refund Request & Escalations
To initiate an eligible cancellation under the SpotEnroll 30-day guarantee flow, send an email to spotenrolljob@gmail.com or message our WhatsApp business helpline at +91 9473034537 with the subject line "Refund Request - [Course Name] - [Order ID]" containing:
- Full Registered Student Name;
- Registered Email ID and WhatsApp Number;
- Razorpay Payment ID (e.g.
pay_...) or GST Tax Invoice Number; - Specific reason for cancellation.
Our admissions team will review your cohort participation logs and respond within 48 business hours with the status and calculation sheet. If your refund inquiry requires formal review, you may also lodge a grievance directly with our Statutory Grievance Redressal Cell.