Statutory Regulatory Disclosure

Compliance with Information Technology Act, 2000 & Consumer Protection (E-Commerce) Rules, 2020

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Section 43A of the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, SpotEnroll Sales and services Private Limited publishes below the contact credentials of its designated Grievance Officer and ticket escalation mechanism.

Corporate Entity: SpotEnroll Sales and services Private Limited•Operating Location: Patna, Bihar 800001, India

Grievance Redressal Policy & Officer

SpotEnroll is dedicated to prompt, transparent, and fair resolution of all learner, applicant, and consumer queries, fee refund determinations, assessment verifications, and privacy grievances.

GO
Designated Officer

Mr. Raghavendra S. Rao

Head of Legal Compliance & Grievances

Direct Official Emailspotenrolljob@gmail.com

For consumer complaints, refund appeals, and DPDP privacy rights.

Telephone Helpline & WhatsApp Desk+91 9473034537

Monday to Friday: 10:00 AM – 6:00 PM IST (WhatsApp inquiries monitored 24/7)

Registered Corporate Office

SpotEnroll Sales and services Private Limited
GV mall 4th floor, Boring road chauraha,
Patna 800001, India

Statutory Timelines

• Acknowledgment: Within 48 hours with unique Ticket ID.
• Resolution: Within 15 working days from receipt.

Note on Academic Doubts vs Grievances: For routine class schedule updates, LMS password resets, or cohort syllabus questions, please contact your batch mentor or write to spotenrolljob@gmail.com for prompt resolution.

Lodge a Formal Grievance

Submissions are automatically routed to the Grievance Redressal Officer under Rule 3(2) of the IT Rules, 2021.

By submitting, you certify that the facts stated above are accurate to your knowledge and agree to receive updates via email and telephone in furtherance of this statutory inquiry.
Standard Operating Procedure

Three-Tier Grievance Escalation Hierarchy

If an inquiry or complaint is not addressed within stipulated timelines, learners can escalate up the institutional ladder.

Level 1: Frontline Support

Admissions & Learner Helpdesk

Contact via in-app WhatsApp support widget (+91 9473034537) or email spotenrolljob@gmail.com. Covers billing receipts, portal access, and batch scheduling.

Resolution Window: 24–48 Hours
Level 2: Grievance Officer

Statutory Grievance Cell

If unresolved within 48 hours or if dissatisfied with Level 1 decision. Direct formal review by Grievance Redressal Officer (spotenrolljob@gmail.com).

Resolution Window: Up to 15 Days
Level 3: Executive Ombudsman

Appellate Legal Council

Final internal appellate review by the Board of Directors and independent legal counsel for statutory dispute resolution and mediation.

Final Determination: 15 Working Days
For contractual policies, consumer terms, and data protection charter, please review our companion policies:
Terms of Service•Privacy Policy (DPDP)•Refund Policy